:: Client Self Service Portal for versaSRS Help Desk
versaCAT allows your clients to view their current support requests, update existing ones and log new requests via a Web-browser based portal.
Provide you clients with access to the versaSRS HelpDesk Knowledge Base and optionally restrict access to articles marked as available for public access.
:: Features
- Allows you to provide your employees, clients or customers with access to information and answers to their questions at their convenience.
- Absolutely Free - no software licenses required by your End Users or Customers.
- Provides 24 x 7 support to your clients.
- Minimize pressure on technicians.
- Eliminate daily, mundane technical issues and control costs by allowing customers and employees to effectively help themselves.
- Clients can log their own jobs, view the progress of their existing jobs and search the Knowledge Base.
- Reduce call volume.
- Increase staff productivity.
- A cheaper and faster alternative to e-mail or telephone.
- Download for Free here Click to Download >>
:: Hosting Requirements
- versaSRS Help Desk / Service Request / Incident Management System
- Microsoft Windows Server 2003 / 2000, Microsoft Windows Vista* / XP*
- Microsoft Internet Information Server (IIS) 6.0 / 7.0
- Microsoft .Net Framework 2.0 (free download from Microsoft)
- SQL Server 2005 / 2000, SQL 2005 Express or the Microsoft SQL Server Desktop Engine (MSDE) 2000
- ASP.NET
* Microsoft Windows Vista, Windows XP is only suitable for evaluation purposes and single user instances. More than one user environments will require MS Windows Server 2000 or 2003.
:: Client Requirements
- Web browser: Microsoft Internet Explorer 6.0 and above
- Pop-Up Blocking Software Disabled or App Added to Allowable Site List
- Java Script enabled
- Cookies enabled
- Screen resolution 1024 x 768 (min)