Symptoms

When changing the Queue dropdown or Clicking the New Call Button the application returns an error message as such (or similar):

System.Web.Services.Protocols.SoapException: Server was unable to process request.
-->System.Xml.XmlExecption: This is an unexpected token. The expected token is 'EndElement'. Line 1, position 31. at System.Xml.XmlTextReader.Read(). ..... etc ..... etc

Cause

Default data script supplied with versaSRS.

Resolution

To correct this issue execute the following SQL script against the versaSRS database:

UPDATE  tbl_QueueDueDates SET DisplayLabel = ''

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