FAQ
Q: Application Settings changes made to versaSRS HelpDesk using the supplied 'System Management Console' (SMC) are not being reflected in the application - why?
A: Once changes are made to the versaSRS HelpDesk Application Settings, a RELOAD of these Settings needs to be Forced back to the application to take affect.
To do this, follow these steps;
(1) Log into versaSRS HelpDesk using the System Administrator account, or, log in as a System User who has Administrator Access.
(2) Through the versaSRS HelpDesk Application, select the menu option ‘Administrator > System Tools > System Info’, scroll down this panel and then click the ‘Reload Global Settings’ button.
(3) System Operators then need to either, Close and Re-Open their Application Sessions, or Refresh their current Session by pressing F5.
These steps need to be performed each time the Application Settings are changed through the SMC application.