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Interactive Video Demonstrations ::

The following Video Demonstrations will launch a New Browser Window* and require Macromedia Flash Palyer to be installed.

Don't Have Flash? Download it Here

A minimum screen resolution of 1024 x 768 set, and set to Full-Screen (F11 Key), is recommended for optimal viewing.

(* Note: You may need to turn off your pop-up blocking software to allow the new browser window to open when clicking the links below.)

 

Click on the Video Icons to launch the Videos

General Application Usage  

MY HOME - System Operator Dashboard
(Viewing time: 8 mins ; File Size: 3 Mb)

Overview of the versaSRS HelpDesk Interface
(Viewing time: 7 mins ; File Size: 2 Mb)

Main Call Logging Screen Components
(Viewing time: 14 mins ; File Size: 2.6 Mb)

Operator Call Logging Example
(Viewing time: 6 mins ; File Size: 2 Mb)

Use of Call Templates & Call Update Templates
(Viewing time: 5 mins ; File Size: 1 Mb)

Bulk Template Update Tool
(Viewing time: 10 mins ; File Size: 2.4 Mb)

Creating Custom Forms using the FORMS Module
(Viewing time: 7 mins ; File Size: 1 Mb)

Hot News Board Module
(Viewing time: 4.5 mins ; File Size: 800 Kb)

Using Keys and Key Sets
(Viewing time: 6 mins ; File Size: 1.2 Mb)

Reporting - Using the Reporting Dashboard
(Viewing time: 7 mins ; File Size: 2 Mb)

Application Administration 

Management & Administration of versaSRS HelpDesk -
Using the System Management Console
(Viewing time: 10 mins ; File Size: 1.7 Mb)

How to Assign Operators
(Viewing time: 2 mins ; File Size: 600 Kb)

System Administration - Queue Setup & Management
(Viewing time: 9 mins ; File Size: 1.6 Mb)

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