FAQ
Q: How to Stop Email SPAM getting into versaSRS HelpDesk and Logging a Call.
A: VersaDev recommend installing Mail Server Anti-Spam Software against the mailboxes which versaSRS HelpDesk accesses. By using a anti-spam product, which has been explicitly designed to eliminate email spam at the Mail Server level, will ensure that this Spam email will not be delivered into the versaSRS HelpDesk system.
VersaDev recommends a product called GFi Mail Essentials for Exchange/SMTP (www.gfi.com/mes/). VersaDev are an approved Reseller of this product and we can supply it as a part of our services to you.
Alternatively, to help overcome this you can use Email "Routing Rules";
(1) Create a "JUNK" or "SPAM" Queue and set the minimum fields required to activate the Queue.
(2) Make sure that NO Open Confirmation Email Template is defined in the Junk Queue. So any inbound emails will not result in an Open Confirmation Email being sent.
(2) Create a "Routing Rule" (through the Administrator > System Tools > Manage Routing Rules menu) that will look for a specific word or phrase. Also make sure that no Open Confirmation email is set against the rule.
(3) Have the Routing Rule route the email to the JUNK/SPAM Queue.