FAQ
Q: What affect does removing versaSRS Users from the system have on calls logged by that user?
Also,
If someone replies to a closed call, which was assigned to a user since removed from the system, will it reopen the call, and what will happen to this case?
A: There are several options and affects:
1.) You can delete the user from the system (Administration / Manage System Users). Any cases that were assigned to this user can still be viewed via the system but are no longer assigned to the user. This may be a problem for historical reporting.
or
2.) Uncheck the user profile property, "Can be assigned cases". This will prevent the user from appearing within Queue / Skill groups and they cannot be assigned any new cases. Any current cases for this user should be reassigned. Any non current cases will still be linked to the user and will therefore allow historical reporting.
Whether you apply option 1 or 2, cases assigned to the user to be 'deleted' will still exist within the system and will be re-opened if an email update is received.