FAQ
Q: For a queue how does one define the working hours? Is it just simply the hours they work from on their own watch - ie 8.00am to 6.00pm is the working hours? Or is it relative to the server?
A: All calls logged via email are logged by default as 'System Administrator'.
When a call is logged, by email or operator, the Logged Date / Time is based on the server time.
The Call Due Date is then calculated based on the Logged Date / Time, Priority Settings and Working Hours for the Queue associated with the call.
Consequently, Date / Time information is tied to the server time.