:: CASE STUDY 1 - BHPBilliton

• versaSRS (Help Desk / Service Request Software)
• Action Management Module
• AP AutoInvoice
• Time Writing & Billing System
• versaRECMAN - Account Reconciliation Management Software

Based on the Microsoft .NET Framework and delivered through the web browser, versaSRS HelpDesk provides BHP Billiton with a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. As a result versaSRS HelpDesk has been adopted by BHP Billiton as the product of choice for managing their service requests, as well as being used extensively by other departments such as HR & Payroll to effectively manage required actions and requests internally throughout the organisation.

http://www.versasrshelpdesk.com/versasrshome.aspx

Technologies Used

MS .Net Framework 1.1
ASP .Net
MS SQL Sever 2000
MS Exchange 2000
MS .Net Windows Services
Active Directory
Web Services

 :: Action Management Module 

Background

VersaDev was commissioned by BHP Billiton to develop a custom specific module for versaSRS HelpDesk which enables employees to assign a ‘Required Action’ to manage risks and assessments. These actions were previously handled in spreadsheet and hard copy format where extensive man hours were required to distribute action requests via email, collect and collate information and update the records.

Solution

All responses to actions are now handled by a custom designed email form which, when returned into versaSRS HelpDesk, are automatically appended into the original record with full audit log recording and appropriate workflow processes managed. As a result of VersaDev’s implementation of the Action Management Module, all processes have been streamlined and automated, with the added benefit of freeing up personnel time.

Technologies Used

MS .Net Framework 1.1
ASP .Net
MS SQL Sever 2000
MS Exchange 2000
MS .Net Windows Services
Active Directory
Web Services

Background

VersaDev was commissioned by BHP Billiton to develop a custom solution that enabled them to automate the handling of incoming invoices with output to a specific file format for storage.

Prior to this solution BHP Billiton received invoices as either faxes or emails with attachments. These faxed or emailed invoices were then manually printed, scanned and saved to an appropriate folder in the BHP Billiton document scanning system.

Solution

VersaDev delivered a solution which completely automates this process, and removed all manual steps. The AP AutoInvoice system now seamlessly logs into Exchange-based mailboxes and processes the email, converts any attachments to a TIFF image, then moves these TIFF files across the network to a scanning folder. These files, in turn, are automatically picked up by their existing document scanning management system.

The system also caters for custom tags within subject fields of emails, which can be used to route the generated TIFF output to the relevant document scanning folders as required.

Technologies Used

MS .Net Framework 1.1
MS Exchange 2000
MS .Net Windows Services
Software Integration - Neevia Document Converter

Background

BHP Billiton Shared Services Centre Adelaide (SSCA) approached VersaDev to provide a new system for use by BHP Billiton legal personnel worldwide. This system enables lawyers and legal advisors to allocate time spent against specific clients – this then produces appropriate bills and invoices for charging purposes. (The requirement of accurate billing and invoicing as a result of time-based charging was of key importance, with the result that the developed solution needed to be comprehensive in managing this process).

Solution

Based on the Microsoft .NET Framework and delivered through the web browser, the TWBS has enabled BHP Billiton personnel to access the system worldwide, use the system in real time and effectively manage their time and charging processes effectively.

Technologies Used

MS .Net Framework 1.1
ASP .Net
MS SQL Sever 2000
MS Exchange 2000
MS .Net Windows Services
Active Directory
Web Services
MS SQL Reporting Services

versaRECMAN

versaRECMAN is an enterprise level Account Reconciliation solution used to reconcile account balances against outstanding amounts whilst simultaneously managing the entire process and its outcomes

Click for details >>

Background

BHPBilliton Shared Services Centre Adelaide (SSCA) works through a reconciliation process each month across Payroll, Accounts Payable and Accounting to Reporting teams. The process included multiple levels of manual handling using thousands of excel spreadsheets and an Access database.

The current application consists of several components:

• Download file from Financial Systems
• Reconciliations prepared in Spreadsheets
• Reconciliation results entered into Access Database
• Reports run from Access Database

Solution

The business critical nature and deliverable timing of this project, with implications for business process improvements and the need for access for independent auditing, required a solution which was flexible, easily manageable yet needing to be delivered rapidly.

Based on the Microsoft .NET Framework and delivered through the web browser, the system enables BHP Billiton personnel the ability to use a solution which is live, eliminate labour intensive manual processing, utilise user security based workflow and sign-off and report effectively on outcomes.

Technologies Used

MS .Net Framework 1.1
ASP .Net
MS SQL Sever 2000
MS Exchange 2000
MS .Net Windows Services
Active Directory
Web Services

CASE STUDY 2 :: Local Government Association of South Australia

• versaOHS (Occupational Health & Safety Reporting and Management System

Background

The Local Government Association Worker Compensation (LGAWCS) Scheme required a solution which would enable them to effectively report on Workplace Incidents & Hazards across all South Australian Councils.

To assist them with this process the LGAWCS needed a software solution that could be distributed to councils to enable these councils to effectively record, manage and reports on OH&S related matters.

The second phase of this requirement incorporates the ability of the LGAWCS to connect and retrieve a snapshot of any council’s records in each system, allowing them to view and report on any Incidents and Hazards that may be of interest.

Solution

versaOHS was designed, in consultation with industry-recognized OH&S consultants, to automate Occupational Health and Safety reporting and management services.

versaOHS was developed as an enterprise OHS system providing a professional, reliable and automated system that allows councils to manage Hazards and Incidents within the new business and legislative requirements, always with an eye on Australian Standards where they apply.

With these benefits in mind, versaOHS was designed as an ideal support solution that guarantees council staff the tools to achieve best practice in OHS management and reporting.

Based on the Microsoft .NET Framework and delivered through the web browser, the versaOHS system enables Councils to record, track and mange their day-to-day OH&S issues, with the ability to feed this information back to the LGAWCS for legal and legislative conformance.

Technologies Used

MS .Net Framework 1.1
ASP .Net
MS SQL Sever 2000
MS Exchange 2000
MS .Net Windows Services
Active Directory
Web Services

CASE STUDY 3 :: Adelaide City Council

• versaSRS (Help Desk / Service Request Software)
• IT Assets System – with Microsoft SMS Integration
• Business Planning & Risk Management
• Project Proposal System
• Personal Development Planning
• versaCRM (Lord Mayor’s Contacts System)
• Integrated Council Reporting System
• versaERS (Employee Rostering System)

Adelaide City Council commissioned VersaDev to develop a comprehensive Assets Module for their existing implementation of versaSRS HelpDesk. This system has been designed to browse ACC’s existing data stored in Microsoft SMS allowing for comprehensive reporting on assets throughout the organisation, with the ability to leverage information relating to assets on a more day-to-day level.

As well as this, VersaDev have provided the ability to log Microsoft SMS ‘exceptions’ directly into the versaSRS HelpDesk System. This allows ACC to capture when certain assets have changed based on specific rules, e.g. RAM from laptop has been removed, DVD drive has been swapped with CD-ROM drive, software license exceeded, etc. The IT Assets module then automatically logs an appropriate call to the Help Desk for actioning.

ACC were extremely pleased to be able to combine their existing information already in Microsoft SMS with the provision of richer management and handling of assets through the new module, together with the ability to manage Non-MS SMS based assets.

Technologies Used

MS .Net Framework 1.1
ASP .Net
MS SQL Sever 2000
MS Exchange 2000
MS .Net Windows Services
Active Directory
Web Services
MS SMS

Adelaide City Council use BPRM throughout the enterprise to manage all Business Planning activities for the City of Adelaide. versaBPRM is a best practice model that integrates business planning with prudent risk management practices across councils, organizations, departments or businesses. It is a comprehensive, integrated system which assists managers in managing their Business Plans, Outcomes and associated Risks.

Adelaide City Council use PPS throughout the enterprise to manage all Project Proposals for the City of Adelaide. The PPS is an intranet-based application used to facilitate the collection and evaluation of proposals for funding capital works, programs and operating projects programs. The system allows managers to test budget scenarios comprised of various project proposals.

Technologies Used

MS .Net Framework 1.1
ASP .Net
MS SQL Sever 2000
Web Services

Adelaide City Council Mangers use PDP to work with staff to develop their Personal Development Plan, track achievements and target areas for improvement together with associated competencies. Strict security allows for viewing and ‘signing off’ online for staff, supervisors and managers.

Technologies Used

MS .Net Framework 1.1
ASP .Net
MS SQL Sever 2000
Web Services
MS Exchange 2000

versaCRM, an independent VersaDev solution in its own right, was tailored for Adelaide City Council to assist them in managing their internal and external contacts, organization information and council functions & events relevant to the needs of the Lotd Mayor’s Department. ACC’s implementation of versaCRM was enhanced to allow for group invitation management for council-related functions and events. This ability allows ACC to mine corporate contact and organization data based on unique, cross-referenced, or contact role responsibilities and build required lists for the purpose of creating invitations.

Technologies Used

MS .Net Framework 1.1
ASP .Net
MS SQL Sever 2000
Web Services

Background

Adelaide City Council (ACC) holds meetings of Council and key Committees on a fortnightly basis, with the Development Assessment Panel (DAP) meeting held in alternate weeks.

In preparation for these meetings, briefings are held and reports are developed for inclusion in the agendas. The outcomes of these meetings may result in further actions being required.

These reporting requirements and associated outcomes or actions are currently stored in multiple disparate Office documents and databases that have evolved over time. Reporting on and communicating the status of this information is ad-hoc, inefficient and often time consuming.

Solution

An independent VersaDev solution in its own right, this project was tailored for Adelaide City Council to provide an integrated web delivered system for the recording, notification, sign-off and workflow managed and communication and reporting for key needs in the areas of:

• Briefings to be presented to Council, Committees and DAP;
• Reports required for Council, Committees and DAP;
• Ad-hoc Council / Committee Items;
• Decisions made (resolutions) out of Council / Committee and any associated reports requested;
• Questions On Notice and Without Notice from meetings; and
• Motions On Notice and Without Notice from meetings.
• Electronic notification and authorisation process for Council / Committee reports review.

Technologies Used

MS .Net Framework 1.1
ASP .Net
MS SQL Sever 2000
MS Exchange 2000
MS .Net Windows Services
MS SQL Reporting Services
Active Directory
Web Services

Background

The City Services division of Adelaide City Council incorporates a number of business units in the areas of Libraries, Customer Centres, Parking, Collection Management and Aquatic Centres.

These business units maintain rosters for at least a portion of their staff, using various methods such as Excel spreadsheets, Access databases and/or manual systems.

Solution

VersaDev developed a web delivered system providing a generic rostering system which is calendar driven, and takes into account various business rules, leave provisions and staff availability when determining each roster.

The benefits of this solution are:

• Reduced demands placed on staff who manage rosters by eliminating the need to manually apply business rules and consider staff availability when generating the rosters
• Increase the accuracy and reliability of rosters, thus reducing the need to rework the rosters as errors are identified or changes are requested;
• Enable easy access to and reporting of individual and group rosters through a centralized system
• Provide a more effective management tool, enabling staff to better manage their own rostering requirements.

Technologies Used

MS .Net Framework 1.1
ASP .Net
MS SQL Sever 2000
MS SQL Reporting Services
Web Services

CASE STUDY 4 :: Commercial Websites

Offices Where Solution Used

• versaNet

versaNET was developed to facilitate the construction and subsequent management of a number of business related websites and internet portals. versaNET is a comprehensive and cost-effective Intra/Inter/Extranet solution. It provides an Events Calendar, Classified Ads, Real Estate, Surveys, Contacts Manager, Library, Knowledge Base, News Board, Polls and Products Manager out of the box. It allows a user to author & publish pages easily & quickly, allowing for complete management of their site without the need for extensive knowledge of HTML.

Technologies Used

MS .Net Framework 1.1
ASP .Net
MS SQL Sever 2000
Web Services